What is your cancellation policy?
Last minute cancellations due to medical emergencies and pre-existing conditions (for you or immediate family) are covered by Travel Protection which is offered as you are checking out online. The cost is 10% of the reservation to add this, but if one of the covered situations were to occur, Travel Protection would refund the total cost of the reservation minus the 10% fee. Please visit their site here to read the full terms and conditions on what is covered and how to go about making a claim. If it is 30+ days until your reservation, we could postpone it until another date. Otherwise, if we completely cancel your stay 30+ days before check-in, there will be a $100 cancellation fee and any Travel Protection fees will not be reimbursed. Cancellations within 30 days of the reservation date (or reservations that occur on holidays or local special events) that are not covered by Travel Protection may be considered on a case-by-case basis, and the cancellation fee will be $150 or 50% of the reservation cost, whichever is greater, and again Travel Protection fees would not be reimbursed. You may also be asked to provide documentation or evidence of the reason you are cancelling before any refund is processed. Rescheduling a reservation within 30 days of check-in may also be considered but a convenience fee of $50 - $100 may be collected. Please note that we offer NO guarantee that we will allow a cancellation or a rescheduling within 30 days of your check-in date beyond what is explicitly covered by Travel Protection and is entirely at our discretion. We will not cancel due to rain or other weather events unless travel to/from the cabins is expected to be extremely perilous (see above answer to ‘do you allow cancellations due to weather’). We will not allow cancellations due to work conflicts, New River Trail State Park repairs or closures, schedule conflicts, or local event cancellations.