NEW RIVER TRAIL CABINS - Come Stay With Us!
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About Us


EMAIL:
info@newrivertrailcabins.com

PHONE:
276-236-4022

ADDRESS:
307 Stockyard Road/PO Box 1031 Galax, Virgina 24333
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Just imagine the convenience of downtown, yet the serenity of the mountains, with Chestnut Creek at your back door, all in one setting. We have that here at New River Trail Cabins. The New River Trail, adjoining our property, is recognized as one of the top ten mountain bike trails in the United States. Our city is known as the Old Time Blue Grass Capital of the World, and is host to the largest blue grass festival each August. You can't beat our location. Surrounded by the natural beauty of the mountains and yet easily accessible to numerous area attractions and events. Whether you choose to hike, bike or horseback ride the New River Trail, explore antique shops, go fishing and canoeing on the New River, listen to bluegrass and old time fiddle music, or simply sit on the back porch – the quite, relaxing time you'll have will make you want to come back again and again.

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our policies


NEW RIVER TRAIL CABINS POLICIES

DURING YOUR STAY:

We accept one night stays Sunday through Thursday.
If you would like to make a one night stay on the weekend, please call management at 276-236-4022 for availability.

Minimum 2 night stay is requested.
Minimum 4 night stay for the week of the Old Time Fiddler's Convention in August.
Minimum 3 night stay for Memorial and Labor Day Weekend and occasional holidays.

Check In: 3:00 pm or later
Check Out: 11:00 am or earlier

You do not need to check in at the office. Upon arrival after 3pm check in time, you may go directly to your cabin. The code to get into your cabin door will be the last 4 digits of the phone number you gave when you made the reservation.

REGISTERED GUESTS ONLY IN CABINS.

Rates: Rates will vary depending upon number in party, and size of cabin. The average regular rate is from $122.00 to $167.00 plus tax per night.

Damage Charges: The vacation home will be inspected after each tenant's departure. If there are problems, we will place charges on your credit card. These costs may include, but are not limited to, missing cabin items, charges for repairs, concealed pets, exceeding maximum occupancy, in-cabin smoking, littering, etc.

Payment: Full payment of the total rental amount is due at the time of reservation. If you need to make other payment arrangements, please call 276-236-4022.

Cancellation Policy: To receive a refund you must cancel 30 days prior to arrival date. Less than 30 days notice of cancellation will result in forfeiture of your payment thus far. A $100.00 fee will be charged for refunds. If you must cancel due to an emergency situation, Management will consider a re-schedule of your reservation. However, we can only honor re-schedules for no more than 90 days depending on availability.

Pet Policy: WE DO NOT ALLOW PETS OF ANY KIND INSIDE OR OUTSIDE THE CABINS. NO EXCEPTIONS.

Cell Phone Coverage: Only Verizon Wireless, and US Cellular work well in the area. (ATT has no coverage) There is a landline phone available on front porch of office if needed.

Free WIFI is available: Depending on your device's internal antenna, is how well your WIFI will work.

No candles or incense allowed.

Non-Smoking: All cabins are NON-SMOKING. A minimum of $400.00 will be charged to the credit card on file, if in-cabin smoking is detected.

No littering is allowed.
To prevent fires, do not throw cigarette butts on the ground. You will be charged a littering fee if you through your cigarette butts on the ground.

Air Conditioning/Windows: Air conditioning unit should be turned off if the windows are raised to avoid damage to our AC unit. Front and back doors should remain closed at all times.

Heat Pump: Do NOT use the emergency heat setting on your thermostat. This causes damage to the heat pump. If you are experiencing heating issues, contact management immediately.

Jacuzzi: Do not put any bubbles into Jacuzzi. They are not designed for it, and will damage the pumps and heaters. If you use self-tanning products, do not use our Jacuzzi or you will be charged extra cleaning and/or damage charges to motor.

Outdoor Grills: They are hooked up to our underground propane system. Turn safety lever on underneath your grill to get gas to flow. If unit doesn't ignite properly with igniter, use long lighter provided in your silverware drawer. If lighter is missing, someone has stolen it out of your unit. Please call office for replacement. Clean grill after each use.

Towels and Linens: Towels and linens are provided at the time of check-in for the length of your stay. If during your stay additional towels or linens need to be exchanged, please request the exchange by contacting management at 276-236-4022. Please place wet towels on tile in bathroom, and not on hardwood floors.

Garbage: Upon departure, Guests are asked to place tied trash bags in cans provided on each side of our office. All trash must be in tied trash bags.

Dishes: Wash all dishes and replace in cabinets upon departure.

Management: Management may be reached by calling 276-236-4022 or 276-733-8886 during regular business office hours (8:00am until 7:00pm). We are available 24 hours a day for ANY emergency. Emergency phone number is 276-733-8886.
ARRIVAL TIMES
3:00 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A 100 percent deposit is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.